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CHHES follows a five-step authenticity process: sourcing review, inbound inspection, third-party authentication support, tamper-evident tagging, and after-sales review.

Items are mainly sourced from Chrome Hearts boutiques, professional buyers, and partner stores. Every item is checked before shipping.

Jewelry is checked for shape, engraving, handmade finishing, material, and oxidation details. Apparel is checked for anti-counterfeit details, serial information, embroidery labels, and workmanship.

Depending on the item, CHHES can provide a counter receipt scan or copy. Original receipts are kept by the buyer for record keeping.

Items may include a security tag or anti-swap sticker. Authentication after delivery is supported when the tag and packaging remain intact.

If you have any authenticity concern after delivery, keep the item, tags, packaging, and authentication proof intact, then contact dedicated support for review.

If this is your first order and you prefer a secured checkout path, you can also purchase through the Taobao store or WeChat mini program. Contact support for details.

For Chrome Hearts apparel, US boutiques normally collect the DOG TG at checkout. Most Asian boutiques outside mainland China also collect it.

Chrome Hearts apparel usually comes in a plain clear plastic bag.

Chrome Hearts jewelry usually comes with a black suede pouch, not a boutique jewelry box.

Chrome Hearts bags usually come with a boutique silk dust bag.

Shopping bags are limited because boutiques usually provide only one shopping bag per buyer visit, not one bag per item.

If extra packaging is needed, it can be selected in the accessories category or on the order submission page.

Boutiques do not issue one separate receipt for each individual item. Contact support if a receipt copy is needed.

Original receipts must be kept by the buyer, so CHHES can only provide scans or copies when available.

Chrome Hearts jewelry is handmade. Slightly unclear engravings, fine scratches, dark dots, or small pits can be normal brand characteristics and are not necessarily quality defects.

Chrome Hearts apparel may show fabric differences, loose threads inside the garment, uneven print clarity, irregular stitching, cracked prints, or wash fading. These can be normal brand characteristics.

A buyer store works with professional overseas buyers and partner stores.

CHHES buyers are located worldwide, with many in the United States. They provide first-hand sourcing, and many also maintain domestic warehouses.

To ensure authenticity, items are centralized at the CHHES shipping point, inspected, and then packed for shipment.

A personal shopper is usually an individual buyer, so sourcing capacity and available styles are limited.

A buyer store works with professional buyer teams and overseas partner stores, so supply is broader and less limited by one person or one location.

Chrome Hearts boutique purchases are generally not returnable or exchangeable. Items marked as non-returnable or non-exchangeable on the product page follow that policy.

Sterling silver naturally oxidizes and can turn black or yellow. Sulfur or sulfur dioxide in the air can react with silver and form grey-black silver sulfide.

Oxidation speed varies by body chemistry and environment. Keep silver dry and avoid contact with liquids.

If silver oxidizes, use a polishing cloth or polishing stick. Do not clean Chrome Hearts silver with silver washing liquid.

Some new rings may leave a little black residue at first. This is extra silver powder from the new item and usually disappears after a period of wear.

Patterns and letters on a ring are adjusted for different ring sizes, so the layout may vary between sizes.

Chrome Hearts oxidation has its own look. It is not always deep black and can appear grey or brown-grey.

Please use official CHHES channels: www.chhes.com, WeChat mini program chhes, Taobao store chhes, WeChat chhes2, Douyin chhes, RED chhes1, Kuaishou chhes, and Weibo chhes.

If a store has a similar name, unusually low pricing, or cannot be verified by official support, contact CHHES support before ordering.