Sourcing
Items are sourced from overseas counters, professional buyers, and partner stores after style, accessories, and sourcing details are checked.
CHHES TRUST
CHHES is an independent buyer store, not the official Chrome Hearts website. If a Taobao purchase entry is available, use the product page link for checkout.
Items are sourced from overseas counters, professional buyers, and partner stores after style, accessories, and sourcing details are checked.
Physical details, engraving, finish, material, packaging, and item condition are checked before shipping.
Third-party platform or institution authentication is supported, with reference help for key items.
Shipped items may include a security tag or anti-swap sticker. Keep it intact before inspection.
If authenticity is questioned after receipt, submit evidence under the after-sales policy for CHHES support review.
Notes on authenticity guarantee, packaging, DOG TG, silver jewelry care, and official channels.
CHHES authenticity guarantee follows a 5-step process: Sourcing, Inbound Inspection, Third-Party Authentication, Tamper-Evident Tag, and After-Sales Review.
Products in our store are mainly sourced from Chrome Hearts boutiques, professional buyers, and partnered physical stores. We verify authenticity before shipping.
Jewelry inspections focus on appearance, engraving, hand-polishing marks, materials, and distressing; apparel inspections focus on anti-counterfeit labels, serial numbers, embroidered tags, and craftsmanship details.
Counter receipt scans or copies may be provided depending on the item; original receipts are retained by the buyer.
Items include a security tag or anti-swap sticker. Inspection is supported after delivery while tags remain intact, and third-party authentication platforms may be used.
If you have any authenticity questions upon receipt, please keep the complete item, tags, packaging, and appraisal certificate, and contact Dedicated Support for review. CHHES honors the authenticity guarantee and provides 10 x compensation for counterfeits.
If you're unsure about purchasing for the first time, you can also buy through the Taobao store or We Chat mini-program with buyer protection. Contact Support for details.
When purchasing Chrome Hearts apparel at the boutique, all US boutiques will collect the DOG TG. Asian boutiques collect them except in mainland China.
Chrome Hearts apparel packaging is a plain transparent plastic bag with no branding.
Chrome Hearts jewelry packaging is a black boutique velvet pouch, with no boutique jewelry box included.
Chrome Hearts bag packaging is the boutique silk dust bag.
For Chrome Hearts shopping bags, when buyers purchase at the boutique, the boutique can only provide one shopping bag per visit, not one per item.
If packaging is needed, it can be purchased from the accessories category or on the order submission page.
专柜不支持每 items 单独开具一张小票,需要提供小票的可以 Contact Us 索取。
Because buyers must retain original receipts, only scans or copies can be provided.
Chrome Hearts accessories are handmade products. Engravings may appear blurry, with scratches, black spots, or small pits—these are normal characteristics of the brand and not product defects.
Chrome Hearts apparel may show fabric variations, loose threads inside the garment, unclear prints, uneven stitching, cracked prints, or color fading after washing—these are normal characteristics of the brand and not product defects.
A buyer store works with professional overseas buyers and physical partner stores.
Our professional buyers are located across the globe, primarily in the United States. They source merchandise directly for us, and most buyers have warehouses in China.
To ensure authenticity, all products are sent to our fulfillment point for inspection before packing and shipment.
Personal shopping is usually handled by an individual with limited capacity and availability.
Buyer boutiques source inventory through professional buyer teams and overseas physical stores, without geographical or personnel restrictions. Stock is relatively ample.
Chrome Hearts boutiques do not accept returns or exchanges. Items marked as non-returnable on the product page cannot be returned or exchanged.
Sterling silver jewelry oxidizes and darkens over time. Sterling silver reacts with sulfur (S) or sulfur dioxide (SO₂) in the air, creating gray-black silver sulfide (Ag₂S) powder that is insoluble in water.
Sterling silver jewelry may change over time depending on the wearer's body chemistry and environment. The oxidation rate varies. Avoid contact with liquids and keep dry.
Silver's chemical properties are less stable than platinum and gold, often oxidizing and darkening due to moisture or other chemicals in the air, losing its luster. If it turns black or yellow, simply wipe it with a polishing cloth or silver polish stick to restore its shine. Do not use silver dip or similar cleaning solutions.
Some customers notice black residue when first wearing a ring—this is excess silver powder from the new ring and will disappear after wearing for a while.
The patterns and letters on the ring are designed according to different ring sizes.
Because Chrome Hearts' distressing is quite unique and cannot be replicated by other distressing techniques, it won't be particularly black—it will lean more toward a grayish-brown tone.
Please purchase from CHHES official channels: website www.chhes.com, We Chat mini-program chhes, Taobao store chhes, We Chat ID chhes 2, Douyin account chhes, Xiaohongshu account chhes 1, Kuaishou account chhes, Weibo chhes.
如遇到名称相似、低价异常或无法提供官方 Support 核验的店铺,请先联系 CHHES Support 确认后再下单。
Free Shipping
Free domestic shipping over CNY 899; global shipping supported.
Authenticity guaranteed
Multiple authenticity checks,Tamper-evident tag,10x compensation for counterfeits
Secure Shopping
隐私保护,secure ordering,售后跟进
VIP Service
7x14 one-on-one service with pre-sale and after-sales support.