How to Shop
Effective Date: July 6, 2026
Scope of Application: This policy applies to the CHHES website (www.chhes.com), i OS App, Android App, We Chat Mini Program, and all CHHES versions available on app stores and mobile manufacturer channels such as Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and My App (collectively referred to as the "CHHES Platform"). Page names may vary slightly across different platforms, but the rules for accounts, orders, privacy, after-sales service, and AI features are consistent.
You can browse and purchase products through the CHHES website, i OS app, Android app, We Chat mini program, and mainstream mobile device app stores.
Confirm Before Placing Order
- Please review the product name, images, size, material, color, condition, stock availability, price, discounts, estimated shipping time, after-sales restrictions, and whether 7-day no-reason returns are supported.
- Some items are buyer-sourced, pre-order, limited-edition, custom-made, secondhand, or not eligible for returns without reason. Please refer to the product page and order page for details.
- If you have questions about product authenticity, size, care, shipping, or returns/exchanges, please contact our online customer service first to confirm.
Order Steps
- Select product options and quantity, then add to cart, or purchase directly on supported pages.
- Log in or create an account, and provide the recipient's name, phone number, address, and any relevant notes.
- Review products, prices, discounts, shipping fees, invoices, delivery methods, after-sales notices, and privacy policies on the order confirmation page.
- Select a payment method and complete your payment. Once the payment is successful, you can check the status in your order list.
Post-Payment Process
- The platform handles order review, procurement/allocation, quality inspection, packing, shipping, and logistics tracking.
- If your order has any inventory, pricing, address, payment, risk control, or delivery issues, our customer service may reach out to confirm.
- After receiving your item, please promptly inspect the outer packaging, product, hang tags, anti-tamper labels, accessories, and receipt. If you notice any issues, please keep photos, videos, and logistics documentation and contact customer service.
Cross-device sync
- Under the same account, order information on the website, app, and mini program is displayed in sync as a general rule. Brief delays may occur due to system, cache, or network reasons.
- Promotions, discounts, payment methods, and notification features may vary across platforms. The actual page display takes precedence.
Contact and Complaints
For inquiries, complaints, reports, or to exercise your personal information rights, you can reach us via customer service hotline 010-56033331, customer service email admin@chhes.com, We Chat customer service chhes 2, or on-site/APP online customer service. Operating address: Building 8, Unit 102, Yard 6, Wenhuayuan West Road, Beijing Economic-Technological Development Area.
This explanation will be updated as needed in response to changes in laws and regulations, regulatory requirements, platform review policies, and business functions. In the event of any conflict between this explanation and mandatory legal or regulatory provisions, the laws, regulations, and regulatory requirements shall prevail.
