FAQ
Effective Date: July 6, 2026
Scope of Application: This policy applies to the CHHES website (www.chhes.com), i OS App, Android App, We Chat Mini Program, and all CHHES versions available on app stores and mobile manufacturer channels such as Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and My App (collectively referred to as the "CHHES Platform"). Page names may vary slightly across different platforms, but the rules for accounts, orders, privacy, after-sales service, and AI features are consistent.
The following content helps you quickly understand CHHES platform rules. Specific orders are still subject to the product page, order page, customer service confirmation, and applicable laws and regulations.
Purchase & Channels
- It is recommended to purchase through www.chhes.com, the CHHES i OS/Android app, We Chat Mini Program, or stores verified by official customer service.
- Do not trust private transfers, unofficial QR codes, low-price bait, or requests to bypass platform transactions claiming to be from CHHES.
- Activities, promotions, payment methods, and notification features may vary across different channels. Please refer to the actual page for details.
Authenticity and Product Information
- CHHES conducts quality control of products through sourcing channels, warehouse inspection, product details verification, after-sales review, and other processes.
- Brand names such as Chrome Hearts used on this page are for product description purposes only and do not indicate that CHHES is the brand's official website or authorized platform.
- Product images may have color variation; manually measured dimensions may have reasonable deviations. If you have any questions before purchasing, please contact customer service to confirm.
Order, Payment and Delivery
- You can check the status in your order list after placing an order. Payment, stock preparation, quality inspection, shipping, and logistics updates may experience delays.
- Payment failed, duplicate charges, or order issues — please keep your payment proof and contact customer service.
- Upon delivery, check the packaging and keep the unboxing video. For high-value items, retaining complete records is especially recommended.
Returns, Exchanges & After-Sales Service
- Items eligible for 7-day no-reason returns can be applied for according to policy; custom-made, pre-ordered, proxy-purchased, second-hand, intimate-wear, or items confirmed as non-returnable may not be eligible.
- For products with quality issues, incorrect items shipped, missing items, or shipping damage, please promptly submit photos, videos, and shipping documentation.
- Please keep anti-tamper tags, hang tags, packaging, accessories, and receipts intact, as this may affect after-sales assessment.
Account, Privacy & Permissions
- You can request to modify your information, revoke authorization, deactivate your account, or delete legally deletable data through your account settings or by contacting customer service.
- App permissions are requested only when needed for specific features. Declining unnecessary permissions such as camera, photo library, or notifications will not affect basic browsing or ordering.
- Children under the age of 14 should obtain parental consent before using the platform.
AI Features
- AI customer service, AI search, AI translation, image recognition, and OCR are for assistance only and may contain inaccuracies.
- For matters concerning product authenticity, orders, after-sales service, and legal liability, please refer to customer service, order records, and official review results.
- Do not enter payment passwords, verification codes, ID cards, bank cards, or others' personal information into AI.
Contact and Complaints
For inquiries, complaints, reports, or to exercise your personal information rights, you can reach us via customer service hotline 010-56033331, customer service email admin@chhes.com, We Chat customer service chhes 2, or on-site/APP online customer service. Operating address: Building 8, Unit 102, Yard 6, Wenhuayuan West Road, Beijing Economic-Technological Development Area.
This explanation will be updated as needed in response to changes in laws and regulations, regulatory requirements, platform review policies, and business functions. In the event of any conflict between this explanation and mandatory legal or regulatory provisions, the laws, regulations, and regulatory requirements shall prevail.
