AI Customer Service Guide
Effective Date: July 6, 2026
Scope of Application: This policy applies to the CHHES website (www.chhes.com), i OS App, Android App, We Chat Mini Program, and all CHHES versions available on app stores and mobile manufacturer channels such as Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and My App (collectively referred to as the "CHHES Platform"). Page names may vary slightly across different platforms, but the rules for accounts, orders, privacy, after-sales service, and AI features are consistent.
AI customer service is used to answer frequently asked questions, guide order inquiries, explain policies, assist with product searches, and collect after-sales leads. AI customer service may work alongside human customer service agents.
Service Scope
- AI customer service responses may contain errors or delays and do not represent the platform's final processing conclusions.
- Matters involving refunds, exchanges, authentication disputes, complaints, price adjustments, legal liability, or personal information rights requests should be handled by customer service or backend review.
- The AI customer service will never ask you to provide your payment password, bank card password, SMS verification code, Apple ID password, or remote access permissions.
Live Support
- When the issue exceeds AI capabilities, involves complaints or disputes, after-sales audit, privacy requests, illegal or inappropriate content, or when you request human service, you may be transferred to a human customer service agent.
- When handling your request, our customer service team may review necessary order details, communication records, and uploaded materials to verify the issue.
Input Security
- Please do not input ID cards, bank cards, payment receipts, verification codes, others' private information, sensitive information about minors, or illegal content that are unrelated to the service when using AI customer service.
- The platform may conduct security filtering, log auditing, manual review, or risk interception on sessions to ensure user and platform security.
Contact and Complaints
For inquiries, complaints, reports, or to exercise your personal information rights, you can reach us via customer service hotline 010-56033331, customer service email admin@chhes.com, We Chat customer service chhes 2, or on-site/APP online customer service. Operating address: Building 8, Unit 102, Yard 6, Wenhuayuan West Road, Beijing Economic-Technological Development Area.
This explanation will be updated as needed in response to changes in laws and regulations, regulatory requirements, platform review policies, and business functions. In the event of any conflict between this explanation and mandatory legal or regulatory provisions, the laws, regulations, and regulatory requirements shall prevail.