Return and Exchange Policy

Effective Date: July 6, 2026

Scope of Application: This policy applies to the CHHES website (www.chhes.com), i OS App, Android App, We Chat Mini Program, and all CHHES versions available on app stores and mobile manufacturer channels such as Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and My App (collectively referred to as the "CHHES Platform"). Page names may vary slightly across different platforms, but the rules for accounts, orders, privacy, after-sales service, and AI features are consistent.

CHHES legally protects consumer rights. Return and exchange handling is subject to applicable laws and regulations, product page information, order page information, this policy, and customer service review results.

Eligible situations for return or exchange

Items eligible for 7-day hassle-free returns can be returned within 7 days of receipt, provided they remain in original condition and are resalable.
For items with quality issues, incorrect shipment, missing items, shipping damage, or significant discrepancies from the product page description, you may apply for returns, exchanges, repairs, or replacements in accordance with the law.
For exchange requests due to incorrect sizing or other reasons, the product, packaging, hang tags, anti-tamper labels, accessories, complimentary items, and receipt must remain intact.

Situations where free returns may not apply

Custom-made, pre-order, proxy-purchased, limited-edition, special-size, direct-skin-wear, opened (no longer resalable), secondhand, or other items deemed non-returnable based on their nature, with clear notification and confirmation at the time of purchase.
Items that have been worn, washed, altered, or damaged; items with odor contamination; items with price tags or antitamper labels removed; items with missing accessories; items with severely damaged packaging; or items that otherwise affect resale.
Items that are past the after-sales period, unable to provide order proof, cannot be confirmed as sold by CHHES, or pose a risk of product substitution.

Application Process

Submit an after-sales request on the order page, or contact online customer service to state your order number, issue, and request, and upload photos or videos.
Customer service will review the case based on the product type, order status, evidence materials, and applicable regulations, and provide the return address, packaging requirements, and deadline.
Without customer service confirmation, please do not send items back on your own. Returns sent independently that result in lost packages, damage, or unidentifiable orders may affect processing.

Refunds and Shipping

Refunds are returned via the original payment method. Arrival time depends on the payment institution, bank, and platform review.
In cases where returns or exchanges are due to product quality issues, incorrect shipment, missing items, or platform-related reasons, the platform shall bear the necessary shipping costs in accordance with the law.
For non-quality reasons where no-reason returns are accepted, return shipping is generally the buyer's responsibility, unless otherwise specified by law or order terms.

Risk Disclosure

Please keep the complete unboxing video, product photos, hang tags, anti-tamper labels, shipping documents, and communication records for quick dispute resolution.
This policy does not exclude consumer rights granted by law. In case of any inconsistency between any page or communication and mandatory legal provisions, the legal provisions shall prevail.

Contact and Complaints

For inquiries, complaints, reports, or to exercise your personal information rights, you can reach us via customer service hotline 010-56033331, customer service email admin@chhes.com, We Chat customer service chhes 2, or on-site/APP online customer service. Operating address: Building 8, Unit 102, Yard 6, Wenhuayuan West Road, Beijing Economic-Technological Development Area.

This explanation will be updated as needed in response to changes in laws and regulations, regulatory requirements, platform review policies, and business functions. In the event of any conflict between this explanation and mandatory legal or regulatory provisions, the laws, regulations, and regulatory requirements shall prevail.