Privacy Policy
Privacy Policy
1. About CHHES
We are CHHES, a platform under Wenxi Technology (Beijing) Co., Ltd. (hereafter referred to as "the Platform," "we," or "our"). Safeguarding your privacy and security is a matter we consistently prioritize and handle with the utmost care. This Privacy Policy explains in detail how we will collect and use your personal information, and it applies to all member companies of CHHES.
CHHES's business scope includes: the Chhes.com website (including but not limited to other Chhes sites and this site) as well as the Chhes i OS/Android mobile app, Chhes.com and corresponding other websites, as well as the CHHES i OS/Android mobile app, CHHES We Chat Store, and corresponding other websites (collectively referred to as the "Website").
Among these, the CHHES We Chat Store is operated by CHHES.
2. About Privacy Policy
This Privacy Policy (together with the terms and conditions applicable in your country/region and all related documents referenced therein) applies to the services offered by the website, including the products and services we provide when you browse and search the website, purchase goods from our partners, use our mobile applications, or use any software we provide in connection with any of the foregoing.
This privacy policy helps you understand what information we collect and why, how we use, share, transfer, and publicly disclose your information, how your personal information is transferred, how we protect your personal information, your rights and how to contact us, how we handle children's personal information, and how this privacy policy is updated.
The information collection, use, sharing, and transfer related to CHHES physical stores applies only when you visit CHHES physical stores.
We understand the importance of your personal information and are committed to protecting its security and reliability. We strive to maintain your trust and safeguard your personal information in accordance with the following principles: principle of consistent rights and responsibilities, principle of clear purpose, principle of consent, principle of minimal necessity, principle of ensuring security, principle of subject participation, and principle of openness and transparency. Additionally, we commit to implementing appropriate security measures to protect your personal information in line with established industry security standards.
Please carefully read and understand this Privacy Policy before using our services. By using this platform, you agree to and comply with these terms and conditions. If you do not agree, please do not use this platform and leave immediately.
3. Third-Party Websites
Our website may contain links to websites of our partners, advertisers, and affiliate marketing partners. If you access these websites through links, please note that this privacy policy does not apply to those websites. We do not assume any responsibility or obligation for the privacy policies or practices of those websites, so please review their relevant policies before submitting any personal data to them.
4. How do we collect and use your personal information?
Personal information refers to all kinds of information recorded electronically or otherwise that can identify a specific individual or reflect their activities, either alone or in combination with other information.
The personal information we collect and use may include information you actively provide when interacting with us, information collected by our IT systems, information provided to us by other partners, and information collected during your in-store experience at CHHES. Information you provide includes: personal information when you register for a personal account on our website, place orders, fill out any online forms (such as registration forms, surveys, etc.), opt to receive our newsletters and promotional notifications, participate in marketing activities, use social media features on our website, or contact us (via email, phone, instant messaging, social media, or other means). If the information you provide contains personal information of other users, you must ensure you have obtained lawful authorization before providing such information to us; Information collected by our IT systems includes: each time you visit this website, our IT systems will receive and automatically store information including Cookies and device information; To the extent permitted by law, partners including payment and delivery service providers will provide us with your personal information; When you visit a CHHES physical store, information about your communication feedback and Wi-Fi device-related information will be collected. The above information specifically includes your name, address or location, phone number and email address, account information, payment information, date of birth, gender and images, device information, Cookie preferences, web browsing history, location information, Wi-Fi access-related information, and more.
The personal information we collect from you may involve your sensitive personal information. Sensitive personal information refers to information that, once leaked, illegally provided, or misused, may endanger personal and property safety, or easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment. The sensitive personal information involved in this privacy policy includes but is not limited to ID numbers, facial recognition features, bank account numbers, shipping addresses, and purchase history. To respect and protect your rights, please refer to our "Sensitive Personal Information Policy" for details on the collection and use of your sensitive personal information. Our product is developed based on DCloud uni-app. During the application's runtime, we collect your device unique identifier (IMEI/Android ID/DEVICE_ID/IDFA, SIM card IMSI information, OAID) to provide statistical analysis services. Through app launch data and exception error log analysis, we improve performance and user experience to provide users with better services. For more details, please visit.DCloud User Service Agreement。
We will only collect and use your personal information for the purposes described in this Privacy Policy.
Please note that standalone device information, log information, personal web browsing history, search keywords, and location information cannot identify a specific individual's identity, and therefore does not constitute personal information. If we combine such non-personal information with other information to identify a specific individual, or use it together with personal information, then during the combined use period, such non-personal information will be treated as personal information. Except where we have obtained your authorization or where laws and regulations provide otherwise, we will anonymize or de-identify such personal information.
(1) To provide you with basic services such as web browsing, user registration, and online shopping
As an e-commerce platform, our products and/or services include certain basic functions necessary for enabling purchases, providing and improving our products/services, and ensuring transaction security. To ensure the realization of these functions, we may collect, store, and use the following information related to you. If you do not provide relevant information, you will not be able to enjoy the products and/or services we provide. These functions or services include:
a. Register as a user:
If you wish to purchase products from the website, you must first register an account. During the account creation process, you will need to submit at least the following information: your name, mobile phone number, email address, a username, and a password. If you only need to browse or search, you do not need to register an account or provide the above information.
During account registration, providing the following information will help us offer you a better service experience. You may choose to provide or allow us to collect: date of birth, gender, profile picture, etc. You may use a username to create a personalized account. However, not providing this information will not affect your access to the basic functions of this service.
By logging into our mobile app through a social media platform, or by linking your account on our website to your social media platform account, you authorize us to obtain certain information and content from these accounts. The specific types of information we may access depend on your relevant account or website settings, and we will use your related information in accordance with their privacy policies within the scope of your authorized consent.
Through your personal account, you can also invite friends to shop on our website via email, social media platforms, and other channels. Please obtain their permission before sharing your friends' contact information with us. We will let them know that we learned about them from you. Please only forward our emails to friends who are interested in our website.
The account and social information you provide will help us offer personalized product or service recommendations for a better shopping experience. However, choosing not to provide this information will not affect your basic online shopping functions.
b. Product and service information display
During your use of our services, to help you quickly find the products and/or services you need, we may collect device information about your use of our products and/or services (including your device type, IP address, browser, mobile network provider (for mobile devices), time zone and country/region, and system crash or download error reports), as well as Cookies information (your location, language preferences, and browsing history) to provide you with the optimal product or service display. We will retain your search queries to make it easier for you to re-enter them or to display products and/or services related to your searches. When you use our site search service, we also provide a general sorting option that does not target your personal characteristics (you can opt out of our personalized services by: modifying your preference settings in your account profile management section, or contacting our customer service). To minimize disruptions from information irrelevant to you, we continuously improve and optimize our content recommendation system.
While browsing our website or app, you may choose to save items of interest to your favorites, add them to your cart, follow businesses, brands, or other members you are interested in, and share information with third parties through the features we provide. When you use these features, we collect service log information including your favorites, cart history, follow relationships, and share history to enable these features and other purposes we explicitly disclose.
c. Generate Order
When placing an order, you must register an account on our website (with personalized settings) before you can place an order. We will use your personal information (including name, address, phone number, email address, ID number, and payment information—such as debit or credit card details) to process and fulfill your order. The order will include the order number, details of the products or services you purchased, the total amount due, and the payment method. You may place orders on behalf of others. In that case, you must provide the recipient's name, delivery address, and contact phone number. If the order involves a child's personal information, you must obtain consent from the child's parent or guardian beforehand. To help you review and manage your order information, we collect order information generated during your use of our services to display and facilitate order management. You may optionally provide the recipient's landline number and email address to add more contact details to ensure accurate delivery of products or services. Not providing this information will not affect the generation of your order.
The "Order Information" above will be used for identity verification, transaction confirmation, payment settlement, logistics delivery, customer service inquiries, and after-sales service. It may also be used to detect whether your account or transactions show any irregularities, so as to protect your transaction security. In addition, we may need to share your information with third parties, including our partners for the products you purchase and our delivery service providers. Please refer to the relevant provisions of this Privacy Policy for details.
d. Payment and Delivery
After you place an order, you may complete payment through our partnered third-party payment institutions, including We Chat Pay, Alipay, Union Pay, JD Pay, Visa, and Mastercard. To comply with regulations requiring payment institutions to verify transaction authenticity, they may need access to your order delivery details (including the payer's name, recipient's name, bank account, shipping address, and phone number) (collectively referred to as "verification information"). Therefore, we will share your verification information, along with your order number and transaction amount, with these payment institutions so they can confirm your payment instructions and process the transaction. To ensure we can promptly track and confirm your payment progress and status, and provide you with after-sales and dispute resolution services, you agree that we may collect payment progress-related information from your selected transaction counterparties and third-party payment institutions.
To ensure your purchased goods and/or services are delivered smoothly, safely, and accurately, we will disclose order-related delivery information to third-party delivery companies that provide logistics services. You acknowledge and agree that the relevant logistics and delivery providers will inevitably access and use your delivery information for the purpose of completing delivery. To enable us to promptly receive and confirm delivery progress and status, and to provide you with after-sales service and dispute resolution, you agree that we may collect information related to delivery progress from logistics service providers.
e. Import Customs Clearance
According to China's import customs clearance policies, for overseas goods you purchase, you are required to provide ID information matching the recipient's name for personal item entry declaration. You hereby authorize our partnered delivery service provider to act as your agent for customs declaration and clearance of this item, and to upload the relevant identity information according to the procedure below. If you designate another person as the recipient, you represent the recipient specified in the order and grant the above authorization on their behalf. If you choose not to upload the recipient's identity information at this time, our partnered delivery service provider may contact your mobile phone to inquire about your ID information during the customs declaration and clearance process. If you still decline to provide the recipient's identity information during the call, we will cancel your order due to the inability to complete Chinese customs declaration and clearance, and proceed with the relevant refund. We and our partnered delivery service provider will securely store your submitted ID information under strict confidentiality. After submitting the required ID information on this website, there is no need to resubmit it through other channels; we will automatically recognize and apply the stored recipient identity information for your next purchase.
f. Manage, maintain, and optimize our website, services, and your shopping experience
We are always committed to providing you with the most satisfactory customer experience, whether you are using our website, products, and services, or shopping directly at our physical stores. To this end, we use your information (including login data, statistical information, and device information) to ensure that this website and its related functions, as well as all Wi-Fi networks, operate properly. Device information includes the type of device you have, your device IP address, the browser you use, your mobile network carrier (for mobile devices), your time zone and country/region, as well as system crash or download error reports. Please note that device information alone cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it together with personal information, then during such combined use and unless you have authorized otherwise or applicable laws and regulations provide otherwise, we will also perform anonymization and de-identification processing.
We collect your cookies to improve and personalize our website based on your preferences, and to provide you with relevant pages based on your language preference or location. Cookies are very small information files that help enhance your experience on our site and make our interaction smoother. You may also manage or delete cookies according to your preferences. The information stored may include: your location or language settings, sparing you from repetitive input when you revisit, or items you wish to purchase when browsing other pages on our site.
Our IT systems will collect and automatically store the above cookies and device information when you visit our website and mobile applications. If you do not wish to have this information collected, you may choose to change your settings or similar options. We respect your choice.
We are committed to optimizing our services to deliver a seamless shopping experience. As we continue to grow, these services now extend to your in-store experience. When visiting our physical stores, you may have the opportunity to experience cutting-edge technology and enjoy a more satisfying retail experience. In our stores, we may use Wi-Fi analytics to measure foot traffic, visitor counts, and in-store activity at each location in order to optimize and enhance your experience. If you make a purchase with a credit or debit card, complete surveys or questionnaires, participate in promotions, provide feedback, or otherwise interact or communicate with us in-store, you may also share information about yourself. If you use a Wi-Fi-enabled device in-store, certain information may be provided through your device, depending on your device and settings. This information may include: the type of device you are using, device identifiers/MAC addresses, proximity of your device to access points, device location, and the location, time, and duration of your connection to the Wi-Fi network. You may prevent this information from being uploaded by turning off the Wi-Fi function on your device. Additionally, upon your request and subject to availability, we may create images of your try-on experience and send them to you, providing a shopping experience that exceeds expectations.
g. Provide customer service
If you contact our customer service team or provide feedback via email, phone, instant messaging, or other means, we will use your information (including your name, phone number, and email address) to help us categorize and respond to your communications, conduct appropriate investigations, and resolve any issues or situations you may encounter. We will retain records of our communications/calls and related content (including account information, order information, other information you provide to support relevant facts, or your contact details) for the purposes stated above. We may also use your phone number or email address to provide ongoing updates about your order status or any related matters. When you request pre-sales consultations or customer service related to your order information, we will access your browsing history and order details. During conversations with our support team, you may provide additional information beyond what you initially shared, such as when requesting changes to your delivery address, contact person, or phone number.
Post a Comment
You may publicly post information through our comment and other posting features, including reviews. Please note that information you post publicly may involve your personal information or that of others, including sensitive personal information—for example, if you choose to upload images containing personal information when leaving a review. Please consider carefully whether to share or publicly disclose relevant information while using our services. If your publicly posted information involves the personal information of children, you must obtain consent from the relevant child's guardian before posting.
i. Safeguarding Account Security and Transaction Security
To more accurately prevent phishing fraud and protect account security, we may assess your account risk by reviewing your browsing information, order information, and device information. We may also record URLs and IP addresses that we deem risky. Additionally, we collect device information to analyze system issues, monitor traffic, and identify potential risks, as well as to investigate any abnormal information you choose to report to us.
To protect your financial security and ours, we need to ensure our customers are genuine. To do so, we may use your personal information (including your name, address, and payment details—such as credit or debit card information) to verify your identity, conduct credit checks, or anti-fraud checks. We may use third-party credit reference companies or fraud prevention agencies to carry out these checks (see relevant regulations below for details). However, these are informal credit checks, so please do not worry about your credit rating being affected.
Please note that without your consent, we will not sell your information—including your name, address, email address, payment details, or any other information—to any third party.
(2) To provide you with personalized content and other extended services
To optimize your shopping experience, we may also collect and use your personal information for the purposes described in this Privacy Policy. If you decline to provide it, you will not be able to use other extended services normally or achieve the intended service results, but this will not affect your ability to use the basic functions of our products and/or services.
a. Provides personalized service
For the data you provide us, we supplement it with data collected from public or social graph data and other data enrichment services to better deliver content or promotions to you. We combine this data with our existing customer account information to better understand customer interests and provide more relevant product recommendations and advertising. We may attach your relevant publicly available information. Such information may be associated with your personal information (such as name, email address, physical address, or phone number). We may also partner with selected third parties to enrich, match, or combine some of your information to provide you with customized offers and personalized services. We commit to implementing security measures such as encryption to protect this data and only use this data to the extent necessary to achieve the purposes stated above. When not necessary, we will take technical measures to avoid precise identification of you.
We also provide services not based on your personal characteristics. You may opt out of our personalized services by modifying your preference settings in your account profile section or by contacting our customer service.
b. Member Benefits System
To thank you for your support, we have established a member benefits program. Based on the information you provide us (including but not limited to purchase history, ID information, etc.), we will offer you member benefits such as birthday vouchers and tier-based vouchers. You may opt out of our member benefits program by modifying your preferences in your account profile settings or by contacting our customer service. When you opt out, we will delete or anonymize the relevant information and will no longer use your information for the purposes described above. We are committed to implementing security measures such as encryption to protect your information, using it only to the extent necessary to fulfill the purposes stated above.
c. Publishing Ads and Marketing
When you opt in to receive marketing communications, unless you indicate otherwise, CHHES and our partners will use your personal information (including your name, phone number, email address, and address) to send you updates, marketing materials, and promotions from time to time via SMS, email, push notifications, or other media formats. We may use this information (including supplementary information collected from partners that we add to our existing customer records) to customize the content we send to you. You can unsubscribe from marketing communications by updating your preferences in your account profile settings, following the opt-out instructions in our promotional emails or SMS messages, or contacting our customer service.
We use third-party service providers to deliver ads most relevant to you across different devices as well as on our own and other websites and mobile applications. Beyond information about your visits to our website or use of our mobile applications, our service providers may also use your interaction information with other websites or applications to serve ads for products available on CHHES. When providing third-party advertising services, we do not share your personal information with any third-party advertisers or networks. For information about opting out of targeted advertising and controlling the use of cookies, please refer to the cookies section of this privacy policy.
By opting in to receive marketing communications from our partners, you consent to us sharing your personal information (including your name, phone number, email address, and mailing address) with our partners, who may send you updates and promotional content from time to time via SMS, email, push notifications, or other channels. You may withdraw your consent for us to share your personal information with our partners and opt out of receiving marketing communications from them by updating your preferences in your account profile settings, following the unsubscribe instructions in the promotional emails or SMS messages sent by our partners, or by contacting our customer service.
d. Promoting and marketing our or our partners' products, services, and brands
With your consent, we may use your images on our website, social media platforms, and physical stores to promote our and our partners' products, services, and brands.
e. To research, analyze, and survey your experience and opinions regarding your use of our website
After you agree to communicate with us, we may use your personal information (including your name, address, email address, and phone number) to send you votes and surveys to learn your thoughts on our website and services. We may also analyze and study how you use our website in order to optimize it and your experience. To conduct all research, analysis, and surveys, or to provide incentives for user participation in votes, we may partner with third parties as detailed in the relevant provisions below. The above features may require you to enable location data, camera, message notifications, and other device access permissions on your device so we can collect and use the relevant information. You can modify your preferences in the personal profile section of your account and check the status of each permission in your device's built-in permission management interface, and decide to enable or disable these permissions at any time (we will guide you through the settings in your device system). Please note that enabling these permissions means you authorize us to collect and use this personal information to carry out the above functions, while disabling permissions means you withdraw this authorization, in which case we will no longer collect or use this personal information and cannot provide you with the functions corresponding to these authorizations. Your decision to disable permissions will not affect the processing of personal information that was carried out based on your prior authorization.
The functions and permissions are described as follows: Scenario: When editing shipping information, select a contact from your address book as the recipient. Access and usage permission: Address book access.
Scenario: When editing your profile picture, choose to take a selfie or select from your photo album. Access and usage permissions: Camera permission, external storage read permission, and external storage write permission.
Additionally, we will use third-party SDKs to provide you with the above-mentioned features, as follows:
Alipay
Operating entity: Alipay (China) Network Technology Co., Ltd.
Official website link: https://opendocs.alipay.com/open/01 g 6 qm#i OS SDK
Purpose of use: To facilitate your payment when purchasing platform goods or services.
Types of personal information collected: authorized information, device information (such as IMEI/IMSI, SIM card serial number/MAC address, android_id), network information, and geolocation information
We Chat Pay
Operating entity: Ten Pay Payment Technology Co., Ltd.
Website: https://pay.weixin.qq.com/index.php/public/apply_sign/protocol_v 2
Purpose of use: To facilitate your payment when purchasing platform goods or services.
Types of personal information collected: We Chat Pay authorization information, MAC address, IMEI, Android ID, IMSI
uni-app(5+、web 2 app)
Package name information: io.dcloud
Purpose: Base Module
Personal information involved: stored personal files, device information (IMEI, MAC, ANDROID_ID, DEVICE_ID, IMSI), network information
Requested device permission: android.permission.INTERNET
android.permission.ACCESS_NETWORK_STATE
android.permission.WRITE_EXTERNAL_STORAGE
android.permission.READ_EXTERNAL_STORAG
android.permission.READ_PHONE_STATE
SDK Privacy Policy Link/Purpose: https://ask.dcloud.net.cn/article/36937
Amap Open Platform
Package info: com.amap.api,com.loc,com.autonavi
Purpose: for positioning and map display
Personal information: stored personal files, location information, phone status and identity, network information
Device permission requested: android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.CHANGE_WIFI_STATE
android.permission.READ_PHONE_STATE
android.permission.WRITE_EXTERNAL_STORAGE
android.permission.ACCESS_LOCATION_EXTRA_COMMANDS
SDK Privacy Policy Link/Purpose: https://lbs.amap.com/agreement/compliance
Ronglian Qimo
Operator: Beijing Ronglian Qimo Technology Co., Ltd.
Official website: https://m.7 moor.com/static/m 7 Service Terms.html
Purpose: Online customer service to improve response time and better assist users
Types of Personal Information Collected: Crash environment (crash data and thread stack, ROM/RAM/SD card capacity, network/language status, app information: package name, version, and process name), device information, device manufacturer, device name, OS version, carrier code, app running status, crashes, freezes, network information, and log information
5. Duration and Limitations of Our Collection and Use of Your Personal Information
Personal information you provide pursuant to the aforementioned regulations will remain authorized for our use throughout your use of this service. We will only retain your personal information for the period necessary to fulfill the purposes described in this privacy policy, and certain personal order information will be retained or processed in accordance with data requirements. The criteria we use to determine the aforementioned periods include:
1. Fulfill transaction purposes related to you, maintain corresponding transaction and business records, and respond to your potential inquiries or complaints;
2. To ensure the safety and quality of the services we provide to you.
3. Are there any other special agreements regarding the retention period.
When you deactivate your account, we will stop using and delete the aforementioned information.
When we use your information for purposes not covered in this privacy policy, we will obtain your consent in advance.
When we use information collected for a specific purpose for other purposes, we will first obtain your consent.
6. How do we share, transfer, or publicly disclose your personal information?
(1) Sharing
To operate our website and services, we partner with carefully selected third-party professional organizations. Unless we obtain your explicit consent otherwise, we will only share, transfer, or publicly disclose your information under the circumstances described below. Your confirmation of this Privacy Policy indicates your consent to our sharing, transferring, or publicly disclosing your information under such circumstances:
Sharing with our global affiliated companies for business purposes: To operate normally and provide our website and services, we may share your personal information with our other websites or applications. Please rest assured that, to the extent permitted by local law, the terms of this privacy policy apply equally to our entire team and all other companies within the group. We only share necessary personal information, and such sharing is subject to the purposes stated in this privacy policy. Any changes to the processing purposes of personal information by group companies will require your consent again.
a. Sharing with Third-Party Service Providers and Brands/Merchants for Business Purposes To deliver goods and services effectively, we collaborate with carefully selected third-party professional organizations. These third parties include: product partners, logistics companies that deliver your orders, payment partners, customer service partners, anti-fraud and credit verification companies that help ensure the security of both you and us, warehousing partners, analytics companies that assist with our marketing efforts, research companies that help us conduct surveys, and IT/technology vendors that support, maintain, and provide technology and IT infrastructure, among others. Additionally, we must share your order information and necessary transaction-related data with third-party brands and merchants to fulfill your purchases of their goods or services, and to enable them to handle subsequent after-sales support.
We only allow third parties to share your personal information within the scope of necessary services and products, and prohibit them from disclosing or using your information for any other purposes. We understand your concerns about personal information and always handle it with the utmost care, and just as you expect from us, we hold these third parties to the same high expectations and requirements. We enter into strict confidentiality agreements with them, requiring them to handle personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures. These third parties may include overseas entities, primarily companies engaged in payment services, warehousing and logistics, customs clearance, market research, or advertising agency services. They are required to keep your information confidential and are prohibited from using it for other purposes, and are required to take sufficient security measures to ensure your personal information is protected to a level no less than that provided within the People's Republic of China.
b. Sharing for Marketing with Advertising Clients, Authorized Analytics Partners, and Data-Enriched Third-Party Service Providers: We may share your information with our advertising and social media partners to deliver the most relevant product and service advertisements for you and other customers on selected platforms. We may also enrich, match, or combine the information we hold about you with data from other sources (for example, by sharing some of your personal data with selected business partners). We do this to better understand your profile and interests so that we can provide tailored offers and other personalized services. We will enter into strict confidentiality agreements with them, requiring them to handle personal information in accordance with our instructions, this Privacy Policy, and any other applicable confidentiality and security measures.
Examples of personal information transmission through embedded third-party code and plugins:
Context: We Chat Share
Personal information type: commonly used device information
Personal information field: Device information
Third-party institution name: Shenzhen ** Computer System Co., Ltd. https://open.weixin.qq.com/
Data de-identified transmission: Yes
c. We exchange information with other companies and organizations in order to comply with laws, enforce or apply our Terms of Use and other agreements, or to protect the rights and safety of ourselves, you, or other customers and their property, including to prevent fraudulent and other illegal activities and reduce credit risk. This does not, however, include personal information that is sold, rented, shared, or otherwise disclosed for profit in violation of the commitments made in this Privacy Policy.
(2) Transfer
Transfer to third parties we are considering for business transactions: We are always looking for new opportunities and directions for growth. This means we may from time to time consider business transactions such as mergers, acquisitions, reorganizations, or asset sales. In these cases, we may transfer your information in order to evaluate and execute the transaction. If we buy or sell any business or assets, your personal information may be one of the transferred assets. If personal information is involved in the transfer, we will require the new company or organization that will hold your personal information to continue to be bound by this privacy policy; otherwise, we will require that company or organization to seek your authorization and consent anew.
(3) Meet regulatory requirements
To comply with legal requirements, court orders, or other legal processes, we may need to cooperate with various regulatory and law enforcement agencies in different countries. While we may challenge such requests when appropriate, in certain circumstances we may be required to share or publicly disclose your information with regulatory or law enforcement agencies. When we deem it appropriate and where not prohibited by law or court order, we will endeavor to notify you of these legal demands.
(4) Information aggregated with third parties
We may aggregate your information with information from other customers to create anonymous, integrated datasets about our website usage, product purchases, and other general, consolidated customer data. The datasets are compiled anonymously, meaning they cannot identify your personal information, but they provide valuable insights into how users navigate our website. We may share these insights with selected third parties, including: providers of plugins or similar technologies to assist with traffic analytics; our partners and other vendors to help improve their product inventory; and our investors.
7. Transfer of Your Personal Information
As we offer products or services through global resources and servers, we may need to transfer your information across borders to fulfill your orders, process your payment information, or provide support or hosting services. To the extent permitted by the laws of the People's Republic of China and necessary to provide services to you, we may transfer your collected personal information overseas or share it with our affiliates, suppliers, partners, and brand partners for processing. We may need to do so to fulfill your orders, process your payment information, or provide support or hosting services. We will take all reasonably necessary steps to ensure that your personal information is processed securely and in accordance with this Privacy Policy and applicable laws.
If your personal sensitive information is involved, please refer to our Personal Sensitive Information Policy.
If cross-border transfers are necessary beyond the scope stipulated in this Privacy Policy, we will separately obtain your explicit consent.
After obtaining your authorized consent, your personal information may be transferred to or accessed from jurisdictions outside the country/region where you use the product or service.
Such jurisdictions may have varying data protection laws, or may not have any relevant regulations in place. In such cases, we will ensure your personal information receives adequate equivalent protection as it would in mainland China. For example, we will request your consent for cross-border transfer of personal information, or implement security measures such as data de-identification prior to any cross-border data transfer.
8. COOKIES
We use technologies such as "cookies" to collect information and store your online preferences. Cookies are very small pieces of information automatically sent from a website's server to a web browser, enabling the server to uniquely identify each visitor to each page.
The types of cookies we use on this website are as follows:
Category 1: Strictly Necessary COOKIES
These cookies enable you to browse our website and use the features we offer. Without these cookies, we would not be able to provide certain features, such as remembering your login information or saving items in your shopping bag.
Category 2: Performance COOKIES
We use these cookies to collect anonymous information about how our customers use our website. For example, the Google Analytics cookies we use help us understand how customers arrive at our site and how they browse and use our website. This helps us continuously improve our website, such as by providing customers with better navigation, shopping experience, and marketing campaigns, among other things. These cookies do not collect or store any information that can personally identify you. You can choose to disable these cookies through your browser settings, but this may affect your smooth shopping experience on our website.
Category 3: Functional COOKIES
These cookies remember your preferences when browsing our site, such as country, language, and search parameters like product size, color, or collection. The site uses the collected data to create a more personalized and seamless browsing experience tailored to your individual needs. The data collected by these cookies is processed anonymously and will not be used to track your browsing activity on other websites. You may use your browser settings to disable these cookies, but it may affect your shopping experience on our site.
Category 4: Targeted COOKIES or Advertising COOKIES
To more effectively provide you with ads that interest you or are relevant to you, this website will use these cookies to collect information about your browsing habits. Additionally, they are also used to limit the number of times you see a certain ad and help measure the effectiveness of advertising campaigns. These cookies are typically set by other parties such as advertising companies. They will remember the websites you have visited. The information collected will also be shared with other companies (such as advertisers). For example, we use third-party companies to provide you with more personalized ads when browsing other websites.
Category 5: Social Network Cookies
These cookies enable you to share your activity on this website on various social networking platforms. These cookies are beyond our control. For more information about how these cookies work, we recommend consulting the privacy policies of the respective platforms.
If you wish to delete any existing cookies on your computer, please refer to your web browser's help and support section for instructions on locating the files where cookies are stored. Information about deleting or controlling cookies can be found at www.About Cookies.org. Please note that after deleting or disabling our cookies, you may not be able to access or use certain areas or features of our website.
Select to deactivate:
○ For Google Analytics cookies on all websites, please visit the Google Analytics Opt-out Browser Add-on;
○ Third-party behavioral advertising cookies, please visit www.youronlinechoices.eu.
Please note that opting out does not mean you will stop receiving any advertisements. Rather, it means that the companies you opt out of will no longer be able to send ads tailored to your browsing preferences and usage patterns, so you may see more ads that are unrelated to you and your preferences.
9. Safety Measures
Protecting your personal information and ensuring its security is of the utmost importance to us. Therefore, we will take reasonable steps to ensure the security of the information you provide to us. These steps include:
We use security measures that meet industry standards to protect the personal information you provide, preventing unauthorized access, disclosure, use, modification, damage, or loss of data. We take all reasonably feasible measures to protect your personal information; encrypt personal data you send us during the order process (including all payment information such as credit or debit cards) using Secure Sockets Layer ("SSL"); require a personal password when you access your personal account on our website; do not store detailed credit or debit card information, thereby preventing any third party from using that credit or debit card (for example, your CCV number) for transactions; and regularly monitor our servers and IT systems for potential vulnerabilities and attacks; and hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.
However, despite this, information transmitted over the internet cannot be fully guaranteed to be secure. We will endeavor to ensure or guarantee the security of any information you send to us, but we cannot guarantee the absolute security of personal data transmitted through our website, and any such transmission risk is entirely your own. In particular, if you voluntarily disclose personal information without protection (such as on message boards, in shopping carts, or in chat rooms), we cannot guarantee or control that such information will not be collected or used by others.
Notification of Personal Information Security Incidents:
In the event of a personal information security incident, we will promptly notify you in accordance with laws and regulations: the basic details and potential impact of the security incident, measures we have taken or will take, recommendations for you to prevent and mitigate risks, and remedies available to you. We will inform you of the incident-related information in a timely manner via email, letters, phone calls, or push notifications. When it is difficult to reach each individual personally, we will publish an announcement in a reasonable and effective manner.
We will also proactively report the handling of personal information security incidents in accordance with regulatory requirements.
10. Your Rights and Contact Us
We collect, store, and use your personal information in accordance with the relevant laws of the People's Republic of China.
According to relevant laws, we protect your right to exercise the following rights over your personal information:
(1) Access your personal information
You have the right to access your personal information, except as provided by applicable laws and regulations. If you wish to exercise your data access rights, you may access your information yourself through the following methods:
Account Information — If you wish to access or edit your personal profile and payment information, change your password, add security information, or close your account, you can do so in My Account.
If you cannot access this personal information through the links above, you may contact us using our web form at any time, or send an email to info@chhes.com. We will respond to your access request within 30 days.
For any other personal information collected through your use of our products or services, we will provide access to you unless it would require excessive effort. If you wish to exercise your data access rights, please send an email to info@chhes.com.
(2) Update Your Personal Information
If you discover that the personal information we process about you contains errors, you have the right to request that we make corrections. You may submit a correction request through the methods listed in "(1) Access Your Personal Information."
If you cannot correct this personal information through the links above, you may contact us at any time using our web form, or send an email to info@chhes.com. We will respond to your correction request within 30 days.
(3) Delete Your Personal Information
In the following circumstances, you may submit a request to us for the deletion of your personal information:
If our processing of your personal information violates applicable laws and regulations;
If we collect or use your personal information without your consent;
if our processing of your personal information violates our agreement with you;
If you no longer use our products or services, or have closed your account;
If we no longer provide you with products or services.
If we decide to honor your deletion request, we will also simultaneously notify any entities that have obtained your personal information from us, requesting them to promptly delete such information, unless laws or regulations provide otherwise, or these entities have obtained your independent authorization.
When you delete information from our service, we may not immediately remove the corresponding information from backups, but will delete it during backup updates.
(4) Change the scope of your authorized consent
Each business function requires certain basic personal information to be completed (see this Privacy Policy, "How We Collect and Use Your Personal Information"). If you withdraw the above authorization or consent, we will be unable to provide services to you normally. You may manage authorization-related permissions through the profile management section of your account and your device's permission management settings, or by contacting our customer service for specific implementation.
After you withdraw your consent, we will no longer process the corresponding personal information. However, this withdrawal will not affect any personal information processing that was carried out prior, based on your authorization.
(5) Personal Information Subject Account Cancellation
You may cancel your previously registered account at any time. You can contact us at info@chhes.com to proceed with the operation. We will complete the verification and processing within fifteen days.
When personal sensitive information is collected during account cancellation to verify your identity, it will be promptly deleted or anonymized upon completion of the purpose.
After account cancellation, we will stop providing you with products or services and will delete your personal information or anonymize it in accordance with your request. If we are required by laws and regulations to retain your personal information, we will only process it within the scope permitted by applicable laws and regulations, and will not use it for regular business activities.
(6) Constraints on Automated Decision-Making by Information Systems
In certain business functions, we may make decisions based solely on non-human automated decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will also provide appropriate remedies.
(7) In response to your above request
For security purposes, you may be required to provide a written request or otherwise verify your identity. We may first ask you to confirm your identity before processing your request.
We will provide a response within 15 days.
For reasonable requests, we generally do not charge. However, for requests that are repeatedly submitted or exceed reasonable limits, we may charge a reasonable cost fee at our discretion. We may decline requests that are unnecessarily repetitive, require excessive technical efforts (such as developing new systems or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are otherwise impractical (such as involving backup-stored information).
In the following circumstances, in accordance with legal and regulatory requirements, we will be unable to fulfill your request:
Related to the personal information controller's compliance with obligations prescribed by laws and regulations;
Directly related to national security and defense security;
Directly related to public safety, public health, and major public interests;
Directly related to criminal investigation, prosecution, trial, and execution of judgments;
In cases where the personal information controller has sufficient evidence indicating that the personal information subject has subjective malicious intent or is abusing their rights;
where it is difficult to obtain the individual's consent yet it is necessary to safeguard the significant legitimate rights and interests, such as the life or property, of the personal information subject or other individuals;
Responding to the personal information subject's request would cause serious harm to the legitimate rights and interests of the personal information subject or other individuals or organizations.
Involving commercial secrets.
If you wish to exercise any of these rights, or if you have any questions or concerns about this Privacy Policy, you may contact our Personal Information Protection Department through the following methods:
Complete the contact form.
Email info@chhes.com
11. How We Handle Children's Personal Information
Only customers who are 18 years of age or older may use the services we provide.
For information collected about children with parental consent, we will only use or disclose such information when permitted by law, when parents or guardians have given explicit consent, or when necessary to protect the child.
Although local laws and customs may define children differently, we consider anyone under 14 years of age as a child. If we discover that we have collected a child's personal information without first obtaining verifiable parental consent, we will endeavor to delete such data as soon as possible.
12. Advertising Identifier
We prohibit forcing users to click ads or submit personal information in order to fully use an app for advertising purposes.
Advertising identifiers used within the app are only for advertising and user analytics.
Without explicit user permission, the advertising identifier (OAID) is not linked to personal identity information or any permanent device identifiers (e.g., SN, MAC address, IMEI, etc.).
Each time the app uses an advertising identifier, it checks the status of the "Limit Ad Tracking" or similar setting on the device's operating system. If the user has enabled this setting, data will not be collected or used based on the advertising identifier.
After an advertising identifier is reset, the new advertising identifier must not be associated with the previous advertising identifier or data derived from it without obtaining explicit user permission.
If the app shares advertising identifiers with any third party for business needs, that party will also comply with the applicable advertising identifier terms.
13. Policy Update
This Privacy Policy was last updated on March 21, 2024. Whenever we modify the policy, we will display the updated Privacy Policy on this page and will notify you via email in the event of significant changes. Please visit this Privacy Policy regularly to learn about updates and changes.
Material changes referred to in this Privacy Policy include but are not limited to: 1. Significant changes to our service model, such as changes to the purposes of personal information processing, the types of personal information processed, or how personal information is used;
We have undergone significant changes in ownership structure, organizational framework, etc., such as changes in ownership resulting from business adjustments, bankruptcy, mergers and acquisitions, etc.
The main subjects to whom personal information is shared, transferred, or publicly disclosed change;
There have been significant changes to your rights regarding the processing of your personal information and the methods for exercising them.
When the department responsible for handling personal information security, its contact details, or complaint channels change;
When the personal information security impact assessment report indicates high risk.
We also archive previous versions of this Privacy Policy for your reference upon request.