Delivery Time
Effective Date: July 6, 2026
Scope of Application: This policy applies to the CHHES website (www.chhes.com), i OS App, Android App, We Chat Mini Program, and all CHHES versions available on app stores and mobile manufacturer channels such as Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and My App (collectively referred to as the "CHHES Platform"). Page names may vary slightly across different platforms, but the rules for accounts, orders, privacy, after-sales service, and AI features are consistent.
Delivery time is affected by factors including product status, procurement/storage location, quality inspection, payment review, delivery address, logistics company, and force majeure.
Estimated processing time
- In-stock items typically proceed to preparation and quality inspection once the order payment is confirmed and approved.
- For pre-orders, proxy purchases, limited editions, transfers, pre-owned items, or items requiring special authentication, processing time shall be confirmed based on the product page, order page, or customer service.
- If there are any irregularities in order information, shipping address, payment status, or risk control review, shipment may be delayed.
Delivery Time
- Domestic shipping is typically delivered within the logistics company's estimated timeframe after shipment. Remote areas, holidays, weather conditions, traffic controls, security checks, warehouse congestion, and similar circumstances may extend delivery times.
- Cross-border procurement or special items may involve longer periods for customs clearance, transit, inspection, and delivery.
- Logistics tracking updates are provided by the carrier and may not be displayed in real time.
Delayed Processing
- If the estimated shipping or delivery time changes significantly, the platform will notify you via your order page, SMS, in-app messages, app notifications, or customer service.
- If there is no update beyond a reasonable time, you may contact customer service to check on your order or shipping status, or request after-sales service.
- Delays caused by force majeure, third-party logistics, customs, or regulatory inspections will be followed up by the platform, but an exact delivery time cannot be guaranteed.
Contact and Complaints
For inquiries, complaints, reports, or to exercise your personal information rights, you can reach us via customer service hotline 010-56033331, customer service email admin@chhes.com, We Chat customer service chhes 2, or on-site/APP online customer service. Operating address: Building 8, Unit 102, Yard 6, Wenhuayuan West Road, Beijing Economic-Technological Development Area.
This explanation will be updated as needed in response to changes in laws and regulations, regulatory requirements, platform review policies, and business functions. In the event of any conflict between this explanation and mandatory legal or regulatory provisions, the laws, regulations, and regulatory requirements shall prevail.
