CHHES User Agreement
Effective Date: July 6, 2026
Scope of Application: This agreement applies to the CHHES website (www.chhes.com), i OS App, Android App, We Chat Mini Program, and all CHHES versions distributed through app stores or mobile manufacturer channels including Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and My App. By registering, logging in, browsing, placing orders, making payments, contacting customer service, using AI features, or continuing to use our services, you indicate that you have read and agree to this agreement and its related rules.
1. Account Registration and Login
You must register and use your account with authentic, lawful, and valid information, and securely keep your account credentials, passwords, SMS verification codes, payment passwords, and device security details. CHHES may provide login via phone number with account credentials, SMS verification code login, one-tap phone number login, or Apple login. Supported login methods may vary by platform, region, version, or app store requirements.
One-tap phone login and Apple Sign In are optional login methods. You may authorize according to the on-screen prompts or choose another available option. For rules related to personal information processing, please refer to the Privacy Policy and the Login and Account Security Guide.
2. Product Information and Brand Relationship Description
CHHES provides product display, buyer sourcing assistance, order fulfillment, and after-sales services related to streetwear and luxury goods. Brand names, trademarks, images, styles, models, or series information on the page are for objectively describing products and helping users identify or search for them only, and do not indicate that CHHES has any authorization, agency, sponsorship, endorsement, or other business relationship with the relevant brands, unless explicitly stated and verifiable on the page.
Product images, color, size, packaging, accessories, price, inventory, procurement lead time, and logistics delivery time may vary due to batch differences, screen display, procurement channels, policies, logistics, or force majeure factors. The actual order confirmation, customer service communication, and order fulfillment shall prevail.
3. Orders, Payment and Delivery
You should carefully review the product, price, quantity, size, shipping information, payment method, and after-sales policy before placing your order. Payment, delivery, returns and exchanges, refunds, invoices or vouchers shall be handled in accordance with the relevant page descriptions, order information, and applicable laws and regulations. Any losses resulting from user input errors, failure to receive notifications in time, refusal to accept delivery, abnormal address, or other reasons not attributable to the platform may require the user to bear the corresponding responsibility.
4. Push Notifications and In-App Messages
To provide you with order reminders, shipping notifications, system notices, event notifications, and customer service messages, the CHHES App may use DCloud uni Push, mobile manufacturer push SDKs, FCM, or i OS system notification channels. Push notifications are not a prerequisite for using the App; you may disable notification permissions in your system settings. Event, promotional, or marketing notifications will only be sent in compliance with applicable laws and platform rules. For details, please refer to the "Push Notification Notice."
5. AI and Functional Services
CHHES may provide AI-powered features such as AI customer service, AI translation, AI search, image recognition, and OCR text recognition. Results are generated based on models, algorithms, historical data, or third-party capabilities and are for reference only. They do not constitute legal, medical, financial, investment, brand authentication, or other professional advice. For transactions, after-sales service, rights and obligations, or major decisions, please refer to order records, human customer service, official notices, and applicable laws and regulations.
VI. User Code of Conduct
- Content that is illegal, infringing, false, fraudulent, abusive, harassing, involves malicious redirection, induces off-platform transactions, or harms the rights and interests of others is not permitted.
- The platform shall not be used for money laundering, cash-out schemes, fake orders, malicious refunds, intellectual property infringement, account reselling, system attacks, or circumventing risk controls.
- Shall not impersonate others' identities, brand officials, platform staff, buyers, or partners to engage in communication or transactions.
- Do not upload images, text, files, or links containing others' private information, trade secrets, illegal content, or unauthorized materials.
7. Intellectual Property and Content
The page designs, text, images, icons, programs, data, service names, and related content on the CHHES platform are protected by law, except for portions that legally belong to third-party rights holders. Without authorization, you must not copy, distribute, adapt, scrape, reverse engineer, or use any of these for commercial purposes. If a rights holder believes platform content infringes upon their legitimate rights, they may contact customer service and submit proof of rights along with evidence of the infringement.
VIII. Agreement Amendments and Contact Us
We may update this agreement based on laws and regulations, business functions, third-party services, or platform review requirements. Material changes will be notified through page announcements, app pop-ups, in-site messages, or other appropriate means. If you have questions about this agreement, your account, orders, privacy, permissions, push notifications, or AI features, you can contact us via online customer service, We Chat customer service (chhes 2), phone at 010-56033331, or email at admin@chhes.com.