Payment Method
Effective Date: July 6, 2026
Scope of Application: This policy applies to the CHHES website (www.chhes.com), i OS App, Android App, We Chat Mini Program, and all CHHES versions available on app stores and mobile manufacturer channels such as Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and My App (collectively referred to as the "CHHES Platform"). Page names may vary slightly across different platforms, but the rules for accounts, orders, privacy, after-sales service, and AI features are consistent.
Payment methods supported by CHHES are subject to what is displayed on the checkout page. Options may vary by device, region, order type, and promotions.
Common Payment Methods
- We Chat Pay, Alipay, Union Pay, bank cards, or other third-party payment methods accessed through the platform.
- Some orders may support balance, coupons, points, installment, or platform promotional payments. The final available options will be shown on the checkout page.
- The i OS, Android, We Chat mini program, and web versions may display different payment options depending on platform rules, payment interfaces, or app store requirements.
Payment Security
- Please only make payments through the CHHES official website, APP, mini program, or order page.
- CHHES customer service will never ask you for your bank card password, payment password, SMS verification code, Apple ID password, or remote access permissions.
- If you encounter requests for off-platform transfers, QR codes leading to non-order pages, impersonated customer service refunds, or requests for verification codes, immediately stop all operations and contact official customer service for verification.
Payment Results and Refunds
- After payment is completed, the order status may experience a brief delay due to payment processor callbacks, network latency, or risk control review.
- If you experience duplicate charges, payments that failed to generate an order, or refunds not received, please keep your payment proof and contact customer service for investigation.
- Refunds will typically be returned to the original payment method, and the arrival time depends on the processing time of the payment institution and bank.
Contact and Complaints
For inquiries, complaints, reports, or to exercise your personal information rights, you can reach us via customer service hotline 010-56033331, customer service email admin@chhes.com, We Chat customer service chhes 2, or on-site/APP online customer service. Operating address: Building 8, Unit 102, Yard 6, Wenhuayuan West Road, Beijing Economic-Technological Development Area.
This explanation will be updated as needed in response to changes in laws and regulations, regulatory requirements, platform review policies, and business functions. In the event of any conflict between this explanation and mandatory legal or regulatory provisions, the laws, regulations, and regulatory requirements shall prevail.
