Account Deletion Rules
Effective Date: July 6, 2026
Scope of Application: This policy applies to the CHHES website (www.chhes.com), i OS App, Android App, We Chat Mini Program, and all CHHES versions available on app stores and mobile manufacturer channels such as Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and My App (collectively referred to as the "CHHES Platform"). Page names may vary slightly across different platforms, but the rules for accounts, orders, privacy, after-sales service, and AI features are consistent.
You may legally request cancellation of your CHHES account and deletion or anonymization of your personal information that is legally deletable. After cancellation, the account will no longer be accessible, and associated membership benefits, discounts, saved items, browsing history, etc. may not be recoverable.
Application Path
- In the app: Go to "Me / Account & Security / Account Cancellation" or similar entry, and submit your request following the on-screen instructions; if this option is not yet available in your current version, you can submit through online customer service.
- Page path: Log into www.chhes.com and contact online customer service, or submit an account deletion request via the customer service email admin@chhes.com.
- Users who have uninstalled the app or are unable to log in may submit a request via customer service email, customer service phone, or customer service We Chat, and complete identity verification as required.
Conditions before cancellation
- The account has no incomplete orders, unshipped orders, after-sales/refunds/disputes, outstanding payments, unsettled balance, unhandled complaints, or security risks.
- Where laws and regulations require us to retain transaction, tax, invoice, payment, logistics, risk control, audit, or dispute evidence, we will retain the necessary data for the legally mandated period and cease all processing beyond storage and security protection.
- Account cancellation requests must be submitted by the account holder or an authorized party. To protect account security, the platform may require you to complete phone number, order, payment, or other necessary identity verification.
Processing Time and Results
- For applications with complete materials meeting the cancellation requirements, we typically complete the review within 15 business days, or explain why immediate cancellation is not possible.
- After account cancellation is complete, account login, membership benefits, coupons, points, favorites, browsing preferences, and push subscriptions will be closed or cleared.
- After deregistration, if you wish to continue shopping, you may re-register an account; however, the new account cannot automatically inherit the historical benefits of the deregistered account.
Withdrawal and Exceptions
- Before your account deletion review is completed, you may contact customer service to withdraw your request.
- If an account is involved in theft, unauthorized use, transaction disputes, judicial/administrative investigations, or other security risks, the platform may suspend account termination in accordance with applicable laws and provide guidance on next steps.
Contact and Complaints
For inquiries, complaints, reports, or to exercise your personal information rights, you can reach us via customer service hotline 010-56033331, customer service email admin@chhes.com, We Chat customer service chhes 2, or on-site/APP online customer service. Operating address: Building 8, Unit 102, Yard 6, Wenhuayuan West Road, Beijing Economic-Technological Development Area.
This explanation will be updated as needed in response to changes in laws and regulations, regulatory requirements, platform review policies, and business functions. In the event of any conflict between this explanation and mandatory legal or regulatory provisions, the laws, regulations, and regulatory requirements shall prevail.