Shipping Method
Effective Date: July 6, 2026
Scope of Application: This policy applies to the CHHES website (www.chhes.com), i OS App, Android App, We Chat Mini Program, and all CHHES versions available on app stores and mobile manufacturer channels such as Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and My App (collectively referred to as the "CHHES Platform"). Page names may vary slightly across different platforms, but the rules for accounts, orders, privacy, after-sales service, and AI features are consistent.
CHHES determines the appropriate delivery method based on product type, warehouse/procurement location, delivery address, order amount, delivery time, and security requirements.
Available Shipping Methods
- Domestic courier services such as SF Express, JD.com, or EMS (or similar), with the specific method as shown on the order page or as confirmed by customer service.
- Same-day and expedited delivery is only available in select areas, for select items, and subject to logistics availability.
- Special items, pre-order items, second-hand items, and cross-border sourced items may require longer preparation, quality inspection, or delivery times.
Shipping Information
- After your order ships, you can check the tracking number and delivery status on the website, app, mini-program, or via SMS/in-app notifications.
- Tracking information is provided by third-party logistics companies and may be subject to delays.
- The recipient's name, contact phone number, and address are only used for completing delivery, contacting regarding issues, and handling after-sales matters.
Sign for and Inspect
- Before signing for delivery, please inspect the outer packaging for damage, moisture, unsealing, or any obvious abnormalities. For valuable items, it is recommended to record an unboxing video upon signing.
- If you discover damaged outer packaging, missing items, wrong item shipped, product damage, or tampering-evident label issues, please promptly contact the courier to add notes and submit photos, videos, and shipping documentation to CHHES customer service.
- Without confirmation from the platform, please do not discard the packaging, hang tags, accessories, receipts, or anti-tamper labels on your own.
Contact and Complaints
For inquiries, complaints, reports, or to exercise your personal information rights, you can reach us via customer service hotline 010-56033331, customer service email admin@chhes.com, We Chat customer service chhes 2, or on-site/APP online customer service. Operating address: Building 8, Unit 102, Yard 6, Wenhuayuan West Road, Beijing Economic-Technological Development Area.
This explanation will be updated as needed in response to changes in laws and regulations, regulatory requirements, platform review policies, and business functions. In the event of any conflict between this explanation and mandatory legal or regulatory provisions, the laws, regulations, and regulatory requirements shall prevail.
