Contact Us
Effective date:July 6, 2026
This page applies to the CHHES website, i OS app, Android app, We Chat mini-program, and versions across mobile manufacturer channels. To expedite your request, please use the contact method matching your order or account when reaching out via Contact Us, and avoid sharing sensitive information such as ID numbers, bank card numbers, payment passwords, or verification codes in public comments.
Contacting Support
- Live Chat：After logging into your account, you can access Support through the website or app to inquire about orders, products, shipping, after-sales service, and account issues.
- We Chat Support:chhes 2. When adding, please include a note such as 'Order Inquiry', 'After-Sales', 'Privacy Rights', 'Buyer Cooperation', or 'Business Cooperation' to help route your message.
- Support Phone:010-56033331。
- Support Email:admin@chhes.com。
- Contact Address:Building 8-102, Courtyard 6, Cultural Park West Road, Beijing Economic and Technological Development Zone.
2. Service Hours
Standard service hours are Monday to Sunday, 10:00–24:00. Responses, order processing, shipping updates, and after-sales progress may be delayed during holidays, promotions, peak cross-border shipping periods, system maintenance, or force majeure events. We will process all inquiries as promptly as reasonably possible.
3. Issues We Can Assist With
- Orders & After-SalesProduct inquiries, order assistance, payment issues, logistics tracking, returns & exchanges, refunds, invoice or voucher requests.
- Account & SecurityLogin issues, phone number changes, Apple Login binding, one-tap phone login, account cancellation, password or payment security alerts.
- Privacy & Permissions:Query, correct, delete, or export your personal data; withdraw consent; manage Close push notifications; permission explanations; third-party SDK disclosures; and requests related to children's personal information protection.
- Complaints & Reports:Suspected infringement, counterfeit goods, false information, abnormal transactions, policy violations, or other issues harming user rights.
- Business Inquiries:Buyer partnerships, supply chain partnerships, business cooperation, media partnerships, corporate procurement, or technical partnerships.
4. Identity Verification and Processing Timeline
For orders, refunds, account security, or personal information rights requests, we may need to verify your account, order number, phone number, email, or necessary supporting documents. We use relevant information solely for verification and processing purposes, and will not request materials unrelated to the processing purpose. General inquiries will be responded to promptly, while complex after-sales matters, complaints, reports, or privacy rights requests will be handled within a reasonable timeframe in accordance with applicable laws and regulations and actual circumstances.
V. Filing & Public Disclosure Information
网站备案号：ICP Filing 16008025-21；公安备案号：Public Security Filing 11030102011491。备案、公示或监管要求发生变化时，以网站底部、App 内公示或主管机关公开信息为准。
