Contact Us
Effective Date: July 6, 2026
This page applies to the CHHES website, i OS App, Android App, We Chat Mini Program, and versions on various mobile manufacturer channels. For faster resolution, please contact us using the same contact method associated with your order or account, and avoid sharing sensitive information such as ID numbers, bank card numbers, payment passwords, or verification codes in public comments.
1. Customer Service Contact
- Online Customer Service: After logging into your account, you can use the customer service portal on the website or in the App to inquire about orders, products, logistics, after-sales service, and account issues.
- We Chat: chhes 2. When adding, add a note such as 'Order Inquiry,' 'After-Sales Service,' 'Privacy Rights,' 'Buyer Collaboration,' or 'Business Cooperation' so we can direct your message to the right person.
- Customer Service: 010-56033331.
- Customer service email: admin@chhes.com.
- Contact address: Building 8, Unit 102, Courtyard 6, West Cultural Park Road, Beijing Economic-Technological Development Area.
2. Service Hours
Regular service hours are Monday to Sunday, 10:00-24:00. During holidays, promotional events, peak cross-border logistics periods, system maintenance, or force majeure events, responses, order processing, logistics updates, and after-sales progress may experience delays. We will handle these as promptly as possible within reasonable limits.
3. Problems We Can Handle
- Orders & After-Sales: Product inquiries, order assistance, payment issues, shipping inquiries, returns & exchanges, refunds, and invoice or voucher issues.
- Account & Security: Login issues, Phone number change, Sign in with Apple, One-tap phone login, Account cancellation, Password or payment security alerts.
- Privacy & Permissions: query, correct, delete, export personal data; revoke authorization; disable notifications; permissions info; third-party SDK info; children's personal information protection requests.
- Report/Complaint: suspected infringement, counterfeit goods, false information, abnormal transactions, non-compliant content, or other issues that harm user rights.
- Collaboration Inquiries: buyer boutique partnerships, supply chain partnerships, business partnerships, media partnerships, corporate procurement, or technology partnerships.
4. Identity Verification and Processing Time Limit
When requests involve orders, refunds, account security, or personal information rights, we may verify your account, order number, phone number, email address, or necessary documentation. Information is used solely for verification and processing purposes, and we generally will not request materials unrelated to the processing purpose. General inquiries will be answered promptly; complex after-sales, complaints, or privacy rights requests will be handled within a reasonable timeframe in accordance with applicable laws and regulations.
5. Filing and Public Disclosure Information
ICP Filing No.: 16008025-21; Public Security Filing No.: 11030102011491. In case of changes to filing, disclosure, or regulatory requirements, the information posted at the bottom of the website, within the App, or publicly disclosed by the competent authorities shall prevail.
