About CHHES
Effective date: July 6, 2026
Scope of Application: These terms apply to the CHHES website (www.chhes.com), i OS app, Android app, and We Chat mini program, as well as CHHES versions distributed through app stores and mobile manufacturer channels including Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and Tencent.
1. Who We Are
CHHES provides users with services including product information display related to streetwear and luxury goods, buyer sourcing assistance, order management, payment and delivery, after-sales customer service, in-app messaging, App push notifications, AI-assisted customer service, AI translation, AI search, image recognition, and OCR text recognition. Page names, entry points, and feature displays may vary slightly across different platforms, but account, order, privacy, after-sales, and service rules are consistent in principle.
II. Brand Relationship Description
CHHES is not the official website of Chrome Hearts or any related brand, nor is it a brand rights holder or an officially authorized sales channel. Any brand names, trademarks, images, styles, models, or series information appearing on the page are provided solely for the purpose of objectively describing products, aiding user search and identification, or indicating the relevant brand. They do not indicate that CHHES has any authorization, agency, sponsorship, endorsement, or other cooperative relationship with the relevant brands, unless the page contains other explicit and verifiable disclosures.
3. Goods and Services Principles
- Product Display Disclaimer: We strive to help users understand our products through clear images, descriptions, specifications, purchase records, or procurement notes. Please note that product color, size, packaging, accessories, and delivery times may vary depending on batch, screen display, procurement channel, or logistics conditions.
- Prudent Purchasing: Our buyer service processes orders based on customer demand, inventory levels, supply conditions, and compliance requirements. We cannot guarantee long-term availability of all products, nor can we commit to specific sourcing locations, specific stores, or specific delivery times.
- Authentication & After-Sales: We verify items using procurement documentation, product appearance, packaging and accessories, historical data, and third-party services when necessary. Any authentication, identification, AI-assisted analysis, or customer service recommendation is provided for reference only and does not constitute an official brand verification conclusion.
- Compliant Operations: We comply with relevant laws and regulations including the Electronic Commerce Law of the People's Republic of China, the Consumer Rights Protection Law of the People's Republic of China, and the Personal Information Protection Law of the People's Republic of China. We firmly oppose counterfeiting, false advertising, intellectual property infringement, irregular transactions, and any behavior that harms user rights.
4. Platform Features and Privacy Protection
CHHES may provide account login, one-tap phone login, Apple Sign In, order notifications, shipping updates, system notifications, customer service messages, and AI-assisted services on our website and app. We process personal information in accordance with lawful, legitimate, necessary, and good faith principles, with details outlined in our Privacy Policy, Permission Request Description, Push Notification Description, and Login & Account Security Description. You may disable non-essential permissions or choose alternative login methods based on your system's capabilities.
5. Contact Us
If you have questions about products, orders, after-sales service, account, privacy, permissions, App review information, buyer collaboration, or business cooperation, you can reach us via online customer service, We Chat customer service, phone, or email. For requests regarding personal information access, correction, deletion, withdrawal of authorization, account cancellation, or complaints and reports, we will process them in accordance with the law after verifying your identity.