Sourcing
Items are sourced from overseas counters, professional buyers, and partner stores after style, accessories, and sourcing details are checked.
CHHES TRUST
CHHES is an independent buyer store, not the official Chrome Hearts website. If a Taobao purchase entry is available, use the product page link for checkout.
Items are sourced from overseas counters, professional buyers, and partner stores after style, accessories, and sourcing details are checked.
Physical details, engraving, finish, material, packaging, and item condition are checked before shipping.
Third-party platform or institution authentication is supported, with reference help for key items.
Shipped items may include a security tag or anti-swap sticker. Keep it intact before inspection.
If authenticity is questioned after receipt, submit evidence under the after-sales policy for CHHES support review.
Notes on authenticity guarantee, packaging, DOG TAG, silver jewelry care, and official channels.
CHHES guarantees authenticity through a 5-step process: Sourcing, Inbound Inspection, Third-party Authentication, Tamper-evident Tag, and After-sales Review.
Items sold at our store are sourced primarily from Chrome Hearts boutiques, professional buyers, and partner physical stores; each item is inspected before shipping.
Accessories will be carefully inspected for appearance, engraving, hand polishing marks, materials, and distressing; apparel will be carefully inspected for anti-counterfeit labels, serial numbers, embroidered labels, and detail craftsmanship.
Counter receipt scans or copies may be provided depending on the item; original receipts are retained by the buyer.
Items include a security tag or anti-swap sticker. Inspection is supported after delivery while tags remain intact, and third-party authentication platforms may be used.
If you have any authenticity concerns upon receipt, please keep the complete item, tags, packaging, and appraisal certificate, then contact Dedicated Support for review. CHHES provides the authenticity guarantee and 10 x compensation for counterfeits as promised.
If you are unsure about your first purchase, you can also buy through our Taobao store or We Chat Mini Program with buyer protection. Contact Support for details.
When checking out at Chrome Hearts boutiques, all United States boutiques will collect DOG TAG. Asian boutiques collect them too, except in mainland China.
Chrome Hearts apparel packaging is plain transparent plastic bags without any patterns.
Chrome Hearts accessories come packaged in black boutique suede pouches; there is no boutique jewelry box.
Chrome Hearts bag packaging is a boutique silk dust bag.
Chrome Hearts shopping bags: when buyers purchase from boutiques, each boutique can only provide one shopping bag per visit, not one per item.
If packaging is needed, it can be purchased from the accessories category or on the order submission page.
The boutique does not support issuing a separate receipt for each item. Those who need receipts can contact us to obtain them.
Because buyers must retain original receipts, only scans or copies can be provided.
Chrome Hearts accessories are handcrafted products. Blurry engraving, scratches, black spots, and small dents are normal characteristics of the brand, not product quality issues.
Chrome Hearts apparel may exhibit fabric variations, loose threads inside, unclear pattern prints, uneven stitching, cracked prints, or color fading after washing—all are normal brand characteristics and not considered product defects.
A buyer store works with professional overseas buyers and physical partner stores.
Our professional buyers are located worldwide, mostly in the United States. They source first-hand goods for us, and most have warehouses in China.
To ensure authenticity, all products are sent to our fulfillment point for inspection before packing and shipment.
Personal shopping is usually handled by an individual with limited capacity and availability.
The buyer boutique sources inventory from professional buying teams and overseas physical stores, not limited by location, personnel, or specific shops; supply is relatively ample.
Since Chrome Hearts boutiques do not accept returns or exchanges on any items sold, items marked as non-returnable on the product page cannot be returned or exchanged.
Sterling silver jewelry oxidizes and darkens. When exposed to sulfur (S) or sulfur dioxide (SO₂) in the air, sterling silver undergoes a chemical reaction producing grayish-black insoluble silver sulfide (Ag₂S).
Sterling silver jewelry may change over time depending on personal body chemistry and the surrounding environment; the oxidation rate of silver varies. Avoid contact with liquids and keep dry during storage.
Silver is chemically less stable than platinum and gold, often oxidizing and turning black or yellow from moisture or other chemicals in the air, which causes it to lose its luster. If it turns black or yellow from oxidation, simply wipe it with a POLISHING cloth or silver polishing cloth to restore its shine like new. Do not use silver dip or similar cleaning solutions.
Some customers notice black residue on their skin when they first start wearing rings—this is excess silver powder on new rings and will fade with wear.
The pattern and letters on a ring are designed according to the ring's specific size.
Since Chrome Hearts' distressing is uniquely distinctive—something no other distressing technique can replicate—it will not appear particularly black; instead, it tends toward a grayish-brown hue.
Please follow CHHES official channels: website www.chhes.com, We Chat mini-program chhes, Taobao store chhes, We Chat ID chhes 2, Douyin account chhes, Xiaohongshu account chhes 1, Kuaishou account chhes, Weibo chhes.
如遇到名称相似、低价异常或无法提供官方 Support 核验的店铺,请先联系 CHHES Support 确认后再下单。
Free Shipping
Free domestic shipping over CNY 899; global shipping supported.
Authenticity guaranteed
Multiple authenticity checks,Tamper-evident tag,10x compensation for counterfeits
Secure Shopping
隐私保护,secure ordering,售后跟进
VIP Service
7x14 one-on-one service with pre-sale and after-sales support.