Sourcing
Items are sourced from overseas counters, professional buyers, and partner stores after style, accessories, and sourcing details are checked.
CHHES TRUST
CHHES is an independent buyer store, not the official Chrome Hearts website. If a Taobao purchase entry is available, use the product page link for checkout.
Items are sourced from overseas counters, professional buyers, and partner stores after style, accessories, and sourcing details are checked.
Physical details, engraving, finish, material, packaging, and item condition are checked before shipping.
Third-party platform or institution authentication is supported, with reference help for key items.
Shipped items may include a security tag or anti-swap sticker. Keep it intact before inspection.
If authenticity is questioned after receipt, submit evidence under the after-sales policy for CHHES support review.
Notes on authenticity guarantee, packaging, DOG TAG, silver jewelry care, and official channels.
CHHES guarantees authenticity through a 5-step process: Sourcing, Inbound Inspection, Third-party Authentication, Tamper-evident Tag, and After-sales Review.
Items sold at our store are sourced primarily from Chrome Hearts boutiques, professional buyers, and partner physical stores; each item is inspected before shipping.
Accessories undergo strict inspection of appearance, engraving, hand-finishing marks, material, and distressing; apparel undergoes strict inspection of anti-counterfeit labels, serial numbers, embroidered tags, and craftsmanship details.
Counter receipt scans or copies may be provided depending on the item; original receipts are retained by the buyer.
Items include a security tag or anti-swap sticker. Inspection is supported after delivery while tags remain intact, and third-party authentication platforms may be used.
If you have any authenticity concerns upon receipt, please keep the complete item, tags, packaging, and appraisal certificate, then contact Dedicated Support for review. CHHES provides the authenticity guarantee and 10 x compensation for counterfeits as promised.
If you are unsure about your first purchase, you can also buy through our Taobao store or We Chat Mini Program with buyer protection. Contact Support for details.
When checking out at Chrome Hearts boutiques, all United States boutiques will collect DOG TAG. Asian boutiques collect them too, except in mainland China.
Chrome Hearts apparel packaging is plain transparent plastic bags without any patterns.
Chrome Hearts accessories come packaged in black boutique suede pouches; there is no boutique jewelry box.
Chrome Hearts bag packaging is a boutique silk dust bag.
Chrome Hearts shopping bags: when buyers purchase from boutiques, each boutique can only provide one shopping bag per visit, not one per item.
If packaging is needed, it can be purchased from the accessories category or on the order submission page.
The boutique does not issue individual receipts per item. Contact us if you need a receipt.
Because buyers must retain original receipts, only scans or copies can be provided.
Chrome Hearts accessories are handcrafted products. Blurry engraving, scratches, black spots, and small dents are normal characteristics of the brand, not product quality issues.
Chrome Hearts apparel may exhibit fabric variations, loose threads inside, unclear pattern prints, uneven stitching, cracked prints, or color fading after washing—all are normal brand characteristics and not considered product defects.
A buyer store works with professional overseas buyers and physical partner stores.
Our professional buyers are located worldwide, mostly in the United States. They source first-hand goods for us, and most have warehouses in China.
To ensure authenticity, all products are sent to our fulfillment point for inspection before packing and shipment.
Personal shopping is usually handled by an individual with limited capacity and availability.
The buyer boutique sources inventory from professional buying teams and overseas physical stores, not limited by location, personnel, or specific shops; supply is relatively ample.
Since Chrome Hearts boutiques do not accept returns or exchanges on any items sold, items marked as non-returnable on the product page cannot be returned or exchanged.
Sterling silver jewelry oxidizes and darkens. When exposed to sulfur (S) or sulfur dioxide (SO₂) in the air, sterling silver undergoes a chemical reaction producing grayish-black insoluble silver sulfide (Ag₂S).
Sterling silver jewelry may change over time depending on personal body chemistry and the surrounding environment; the oxidation rate of silver varies. Avoid contact with liquids and keep dry during storage.
银的化学性质不如铂金和 gold 稳定,常因空气中的水或其它化学物质而氧化变黑或变黄并失去光泽。如果氧化变黑变黄,使用 POLISHING cloth 或擦银棒擦拭即可光亮如新。不要用洗银水等清洗。
有些顾客开始戴 ring 会掉些 black,这些是新 ring 上多余的银粉,戴一段时间就会消失。
ring 上的图案和字母是根据不同 Size 的 ring 而设计的。
因 Chrome Hearts 做旧比较独特,是别的做旧工艺无法做到的,所以不会特别的黑,会有点偏灰灰褐色。
请认准 CHHES 官方渠道:网站 www.chhes.com、微信小程序 chhes、淘宝店 chhes、微信号 chhes2、抖音号 chhes、小 red 书号 chhes1、快手号 chhes、微博 chhes。
如遇到名称相似、低价异常或无法提供官方 Support 核验的店铺,请先联系 CHHES Support 确认后再下单。
Free Shipping
Free domestic shipping over CNY 899; global shipping supported.
Authenticity guaranteed
Multiple authenticity checks,Tamper-evident tag,10x compensation for counterfeits
Secure Shopping
隐私保护,secure ordering,售后跟进
VIP Service
7x14 one-on-one service with pre-sale and after-sales support.