Sourcing
Overseas boutiques, professional buyers, and partner stores supply products. We confirm style, accessories, and sourcing details first.
CHHES TRUST
CHHES is an independent buyer store, not the official Chrome Hearts website. If a Taobao purchase entry is available, use the product page link for checkout.
Overseas boutiques, professional buyers, and partner stores supply products. We confirm style, accessories, and sourcing details first.
Before shipping, we verify physical details, engravings, oxidation, materials, packaging, and item condition.
Third-party platform or institution authentication is supported, with reference help for key items.
Shipped items may include a security tag or anti-swap sticker. Keep it intact before inspection.
If you have authenticity concerns after receiving the item, submit according to the after-sales policySubmitevidence, CHHES Dedicated supportwill follow up for review.
Info on Authenticity Guarantee, Packaging DOG TG, Silver Care & Official Channels.
CHHES uses a five-step authenticity process: sourcing, inbound inspection, third-party authentication, tamper-evident tagging, and after-sales review.
Items are mainly sourced from Chrome Hearts counters, professional buyers, and partner stores, with inspection before shipping.
Jewelry is checked for appearance, engraving, hand-finishing marks, material, and oxidation. Apparel is checked for anti-counterfeit labels, serial numbers, embroidery labels, and construction details.
Counter receipt scans or copies may be provided depending on the item; original receipts are retained by the buyer.
Items include a security tag or anti-swap sticker. Inspection is supported after delivery while tags remain intact, and third-party authentication platforms may be used.
If authenticity is questioned after receipt, keep the full item, tags, packaging, and authentication evidence, then contact dedicated support for review. CHHES follows its authenticity guarantee and 10x compensation commitment.
First-time buyers may also use the secured purchase route through the Taobao store or WeChat mini program. Contact support for details.
Chrome Hearts stores usually reclaim apparel hang tags at checkout in the United States, and most Asian counters outside mainland China do the same.
Chrome Hearts apparel packaging is a plain transparent plastic bag without patterns.
Chrome Hearts jewelry packaging is a black boutique suede pouch; boutique jewelry boxes are not included.
Chrome Hearts bags are packaged with boutique silk dust bags.
Boutiques usually provide only one shopping bag per purchase trip, so a separate shopping bag is not provided for every item.
If packaging is needed, it can be purchased from the accessories category or on the order submission page.
Boutiques do not issue separate receipts for every item. Contact us if a receipt copy is needed.
Because buyers must retain original receipts, only scans or copies can be provided.
Chrome Hearts jewelry is handcrafted. Slightly unclear engraving, scratches, dark spots, or small pits can occur and are normal for the brand, not quality defects.
Chrome Hearts apparel may show fabric variation, loose threads inside, less sharp prints, uneven stitching, print cracking, or fading after washing. These can be normal brand characteristics rather than quality defects.
A buyer store works with professional overseas buyers and physical partner stores.
Our professional buyers are located around the world, mostly in the United States. They provide first-hand sourcing, and many also maintain local warehouses.
To ensure authenticity, all products are sent to our fulfillment point for inspection before packing and shipment.
Personal shopping is usually handled by an individual with limited capacity and availability.
A buyer store sources through professional buyer teams and overseas physical stores, so sourcing is not limited to one person, region, or store.
Chrome Hearts boutique purchases are generally final sale. Items marked as not returnable or exchangeable on the product page cannot be returned or exchanged.
Sterling silver can oxidize and turn black or yellow. Silver reacts with sulfur or sulfur dioxide in the air and forms gray-black silver sulfide that is not water-soluble.
Oxidation varies by body chemistry and environment. Avoid contact with liquids and keep silver jewelry dry.
Silver is less chemically stable than platinum or gold and can oxidize from moisture or other chemicals in the air. If it turns black or yellow, polish it with a silver cloth or polishing stick. Do not use silver cleaning liquid.
Some new rings may leave slight black residue at first; this is excess silver powder and usually disappears after wear.
Patterns and letters on rings are adjusted for different ring sizes.
Chrome Hearts oxidation is distinctive and differs from ordinary finishing, so it is not extremely black and may appear gray-brown.
Official CHHES channels are: website www.chhes.com, WeChat mini program chhes, Taobao store chhes, WeChat account chhes2, Douyin chhes, Xiaohongshu chhes1, Kuaishou chhes, and Weibo chhes.
If a store has a similar name, unusually low prices, or cannot be verified by official support, contact CHHES support before ordering.
Free Shipping
Free domestic shipping over CNY 899; global shipping supported.
Authenticity guaranteed
Multiple authenticity checks, Tamper-evident tag, 10x compensation for counterfeits
Secure Shopping
Privacy protection, secure ordering, and after-sales follow-up
VIP Service
7x14 one-on-one service with pre-sale and after-sales support.