Shopping Channels
Effective Date: July 6, 2026
Scope of Application: This policy applies to the CHHES website (www.chhes.com), i OS App, Android App, We Chat Mini Program, and all CHHES versions available on app stores and mobile manufacturer channels such as Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, and My App (collectively referred to as the "CHHES Platform"). Page names may vary slightly across different platforms, but the rules for accounts, orders, privacy, after-sales service, and AI features are consistent.
To ensure transaction security and after-sales protection, please browse, inquire, and purchase through CHHES official verified channels.
Recommended Purchasing Channels
- Official website: www.chhes.com
- CHHES i OS App: Search for CHHES on the Apple App Store or access it from the download page on the website.
- CHHES Android App: Download via the CHHES official download page, app stores such as My App, Huawei, Xiaomi, OPPO, vivo, Honor, Samsung, or channels confirmed by official customer service.
- For storefronts displayed on We Chat Mini Programs, Taobao, or other platforms, please refer to the CHHES official website, APP download page, or confirm with customer service.
Inquiry and Display Channels
- In-app customer service; We Chat: chhes 2; Phone: 010-56033331; Email: admin@chhes.com
- For accounts on content platforms such as Douyin, Xiaohongshu, Weibo, and Kuaishou, if used for display purposes, please refer to account verification information, official website links, and customer service confirmation as the authoritative source.
Risk Warning
- Do not trade through unfamiliar links, private chat transfers, non-official payment codes, counterfeit customer service, or suspiciously low-price channels.
- Do not share your payment password, SMS verification code, bank card PIN, Apple ID password, or remote access permissions with anyone.
- If you discover any accounts, websites, apps, QR codes, or private transactions impersonating CHHES, please keep screenshots and contact official customer service for verification.
Contact and Complaints
For inquiries, complaints, reports, or to exercise your personal information rights, you can reach us via customer service hotline 010-56033331, customer service email admin@chhes.com, We Chat customer service chhes 2, or on-site/APP online customer service. Operating address: Building 8, Unit 102, Yard 6, Wenhuayuan West Road, Beijing Economic-Technological Development Area.
This explanation will be updated as needed in response to changes in laws and regulations, regulatory requirements, platform review policies, and business functions. In the event of any conflict between this explanation and mandatory legal or regulatory provisions, the laws, regulations, and regulatory requirements shall prevail.